Returns & Refund Policy

We hope you love your Lornay Jewelry purchase. If for any reason you are not completely satisfied, we're here to help.

Return Eligibility

Returns may be requested within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be in its original, unworn condition.

• Be returned with all original packaging, including any tags, boxes, or protective materials.

• Show no signs of wear, damage, alteration, or misuse.

Items that do not meet these conditions may not be eligible for a refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible after delivery with photos of the item and packaging so we can assist you promptly.

Inspection & Approval

Once your return is received, our team will carefully inspect the item to ensure it meets our return requirements.

All returns are subject to review and approval. If the returned item does not meet our eligibility criteria, the return may be declined and the item will be sent back to the customer.

Refunds

Once your return has been inspected and approved, your refund will be processed to your original method of payment.

Please allow several business days for your financial institution to post the refund to your account. 

Return Shipping

Unless the return is due to a damaged or incorrect item, customers are responsible for return shipping costs.

Questions

If you have any questions regarding a return or refund, please contact our customer support team before sending your item back. We're happy to assist you throughout the process.